Return and exchange policy
Thank you for your support and purchase of Galazey.
We attach great importance to your shopping experience and provide the following return and exchange policy and process information:

Return period:
The return period is 30 days after you receive the goods. If within this period you are not satisfied with the product you purchased or need to return it, please follow the process below.

1、 Refund policy
Our refund policy aims to ensure that customers can receive corresponding refunds under specific conditions after purchasing our products or services. The following are the conditions for a refund:
Product issue: If the received product has quality issues, does not match the description, is damaged, or contains unknown error information at the time of purchase, customers can apply for a refund.
Service issue: If our services fail to meet the promised standards or descriptions, resulting in customers not receiving the expected value or experience, customers can apply for a refund.
Time limit: Unless there are special exceptions, customers are required to submit a refund request within a reasonable time (7-14 days) after purchase.
Evidence provision: In order to process a refund request, customers may need to provide relevant evidence such as product photos, order numbers, transaction records, and screenshots of incorrect information.
2、 Return Policy
Our return policy specifies the specific conditions under which customers can return goods and receive refunds:
Return deadline: Customers need to submit a return request within a specific number of days after purchase.
Product status: The returned product must remain in its original condition, unused or damaged, and include all original packaging and accessories.
Return cost: Unless otherwise specified, the shipping cost for returns is usually borne by the customer.
Exception: Some products, such as customized items, consumables, or opened items, may not be eligible for a return policy.
3、 Cancel policy
Our cancellation policy applies to situations where customers need to unsubscribe, book, or schedule services:
Cancellation deadline: Customers need to submit a cancellation request within a specific time before the subscription, reservation, or appointment takes effect.
Cancellation fee: Depending on the time of cancellation and the nature of the service, customers may need to pay a certain cancellation fee.

Please be sure to clearly label your return package with your order number and contact information so that we can accurately process your return request.

Order Cancellations:

Cancellation of Orders If you contact us promptly after placing your order, we can help with cancellations. If your payment has already been processed but the package has not been shipped, you can cancel your order before delivery and receive a full refund. Once the parcel has been shipped, we are unable to accommodate cancellations.

Return instructions:
① Contact the customer service team: Before returning the product, please contact our customer service team to explain the reason for your return and provide order-related information.
②Return review: Our customer service team will review your return request and provide return authorization and detailed guidance.
③Return shipping: Pack the goods correctly according to the return address provided and send them back to our designated address. Please make sure to protect the item properly to prevent it from being damaged again during the return process.

Galazey hope you understand that during the return process, needs to ensure that the goods are in good condition and meet the return conditions. Once we receive and confirm the condition of the returned item, we will process your refund as soon as possible.
Return conditions and amounts:
The goods are damaged during shipping or have quality issues/the goods you receive do not match the specifications, models or descriptions you ordered.
Once we receive and confirm that your returned item is eligible for return, we will issue a refund for you. The refund amount will include the amount you paid for the item. Please note that there may be a processing time until the refund amount is credited back to your original payment method.

Return shipping costs:
If the return is due to the item being damaged during shipping or having quality issues, we will bear the return shipping charges. If the return is for your personal reasons (such as not fitting the item or not liking it), return shipping costs will be borne by you.

If you have any questions about our returns policy or need further assistance, please feel free to contact our customer service team. We will be happy to provide you with support and answer your questions.

Thank you again for your support! Happy shopping!